Customer Relations Representative - State Farm Agent Team Member
Alexandria - VA
Customer Relations Representative - State Farm Agent Team Member
Full Time • Alexandria - VA
Benefits:
- Opportunity for advancement
- Training & development
- Competitive salary
Customer Relations Team Member
Ahn Nguyen State Farm is seeking a friendly, motivated, and customer-focused Customer Relations Team Member to join our team. In this role, you’ll help customers protect what matters most while providing exceptional service and building lasting relationships.
Responsibilities
- Welcome customers and provide professional, friendly assistance in person, by phone, and online.
- Build strong relationships with current and prospective customers.
- Identify customer needs and recommend appropriate insurance products and services.
- Answer questions about policies, billing, coverage, and account changes.
- Follow up with customers regarding quotes, renewals, policy updates, and service needs.
- Schedule appointments and support the agency team with daily administrative tasks.
- Maintain accurate customer records and follow agency procedures.
- Help create a positive, team-oriented office environment.\
Qualifications
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Professional, positive, and dependable attitude.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfortable using computers and learning agency software.
- Previous customer service, sales, insurance, or office experience is a plus.
- Property and Casualty or Life and Health insurance licensing is preferred, or willingness to obtain required licenses.
What We Offer
- Competitive compensation.
- Paid training and professional development.
- Opportunities for advancement.
- Supportive team environment.
- The opportunity to make a meaningful difference in customers’ lives.
If you enjoy helping people, communicating clearly, and being part of a growing team, we’d love to hear from you.
Compensation: $40,000.00 - $48,100.00 per year
Are You Driven & Ambitious?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Old Town Alexandria.
- We currently have 7 team members at our agency.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, and Senior Vice President's Club
- Additional languages spoken: Spanish and Vietnamese
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none